It is in everyone’s interest that all concerns and complaints are taken seriously and resolved at the earliest possible stage, as there are many issues that can be resolved informally without the need to follow formal procedures.
A ‘concern’ may be treated as an expression of worry or doubt over an issue considered to be important, and for which reassurances are sought.
A ‘complaint’ may be generally recognised as an expression or statement of dissatisfaction about actions taken or a lack of action.
In the first instance of either a concern or a complaint, please speak to your child's class teacher, or a member of the senior leadership team.
Our Complaints Procedure Policy can be found below.